Reports
Open Tickets
13
Awaiting response
Resolved Today
0
Closed conversations
Avg First Response
502m
Time to first reply
CSAT Score
4.6
Customer satisfaction
Resolved vs open by agent
ResolvedOpen
Channel volume
Tickets
Agent Performance
Sarah Chen
7 total conversations
2 resolved
3 open
Marcus Lee
8 total conversations
4 resolved
1 open
Elena Rodriguez
7 total conversations
2 resolved
3 open
Jordan Blake
7 total conversations
2 resolved
3 open
Taylor Kim
7 total conversations
3 resolved
3 open
Top Tags
feature-request4 tickets
bug4 tickets
technical4 tickets
enterprise4 tickets
billing3 tickets
api3 tickets
export2 tickets
how-to2 tickets
integration2 tickets
mobile2 tickets
Channel Breakdown
email22
61% of total
chat7
19% of total
widget7
19% of total